1.1 Eligibility

You may request a refund within 7 days of your payment date. Refunds are issued on a pro-rated basis, calculated from the date of request to the end of the billing period.

1.2 Conditions

• Request must be submitted within 7 calendar days of the charge.
• Pro-rated based on the unused portion of your billing period.
• After the 7-day window, no refunds for the current period. Cancel to prevent future charges.
• Available for the most recent billing cycle only.

1.3 Cancellation Without Refund

After the 7-day window, your plan stays active until the end of the current period. No partial refund, but no further charges.

2.1 General Policy

Per-query payments are generally non-refundable, as the service is delivered immediately.

2.2 Exceptions

We consider refunds case-by-case for:

• Service Outage: Query failed due to a confirmed outage on our end.
• Duplicate Charges: Charged multiple times for the same query.
• No Response: Payment deducted but no AI response was delivered.
• Degraded Quality: Response was substantially incomplete due to system malfunction.

2.3 Not Eligible

• Dissatisfaction with a successfully delivered AI response.
• Unexpected results due to knowledge content quality.
• End-user charges for interacting with your clone (between end-user and Clone Owner).